Customer Service Management

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance.

When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.


The Customer Service Management course bundle consists of 8 courses for managers. Each course is short, relevant to the learner, targeted and can be immediately applied on the job within your specific environment:

  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Coaching
  • Customer Service Quality
  • Customer Feedback and Insight
  • Onboarding New Customer Service Agents
  • Managing Remote Customer Service Teams

Contact us for more information or to test the courses in this bundle.